The Company…..
This leading non-bank lender is committed to providing tailored financial solutions to individuals and businesses across Australia. With a strong reputation for innovation and customer service, they provide flexible lending options to help clients achieve their financial goals. As part of their dedicated team, you’ll play a crucial role in supporting customers experiencing financial hardship, ensuring they receive the guidance and solutions they need.
The Job…..
Reporting through to the Hardship Team Leader, you will be responsible for the following duties:
- Assess and process financial hardship applications in line with regulatory requirements and company policies.
- Engage with customers to understand their financial situations and offer appropriate solutions.
- Negotiate repayment arrangements and discuss alternative options to assist customers in distress.
- Liaise with internal teams and external stakeholders to ensure efficient case management.
- Maintain accurate records and ensure compliance with industry regulations.
- Provide empathetic and professional support to customers in challenging circumstances.
You…..
To be successful in this role, you must have experience in the following areas and possess the below personal qualities:
- Previous experience in a dedicated hardship role within financial services or asset finance.
- Strong understanding of financial hardship regulations and guidelines (e.g., NCCP, AFCA).
- Excellent communication and negotiation skills with a customer-centric approach.
- Ability to manage sensitive conversations with empathy and professionalism.
- High attention to detail and strong problem-solving abilities.
How to apply…..
If you're passionate about helping customers through difficult times and want to be part of a dynamic team, send your application to sbolster@sbrecruitment.com or call Sarah Bolster on 02 9002 5001 for a confidential conversation.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
