The Company
Our client is a well-known organization who are responsible for helping local communities firsthand. They pride themselves on high quality services and initiatives that enhance living standards and local communities with reaching their full potential.
They are looking for enthusiastic and empathetic Client Service Officers to join their team in Parramatta ASAP in these exciting contract roles!
Please note that these roles will be based in the Parramatta office 5 days a week (Monday to Friday) from 9am to 5pm.
The Job
Reporting through to a Manager, you will be accountable for:
- Answering a high volume of calls and emails from vulnerable customers.
- Managing a large portfolio of cases end to end.
- Reviewing and interpreting business correspondence.
- Liaising with internal and external stakeholders.
- Managing sensitive documentation and complying with legislation and policy.
- Managing general administration such a records management, filing and data entry.
You
To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:
- Minimum 12 months experience working in a high-volume call centre or administrative role.
- Experience working within the legal, financial or government sectors would be ideal.
- Experience in case management would be highly advantageous.
- Ability to confidently work across multiple systems and databases.
- Strong customer service and problem-solving skills.
- Clear and concise written and verbal communication skills.
How to apply
Our client is searching for candidates who can start ASAP! If you are interested, please apply below or send any questions to info@sbrecruitment.com
Please note that only shortlisted candidates will be contacted.
