Call Centre Operator | NSW Government

The Company
Our client is a well-known government organisation dedicated to delivering great customer experiences and simplifying the way customers access Government services.

They are seeking enthusiastic and driven Call Centre Operators to join their successful and dynamic team environment in these exciting contract roles to start on the 2nd of May 2025, based in Newcastle!
  
Please note, the successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.


The Job
Reporting through to a Team Leader, you will be responsible for the following duties:

• Answering a high volume of inbound enquiries in a contact centre environment.
• Developing and maintaining a thorough knowledge of information resources and operating practices and procedures.
• Providing accurate and high-quality customer service, enquiry resolution, update records and complete transactions.
• Accurately recording customer complaints and escalating unresolved issues.
• Meeting privacy requirements and legislative obligations.
• Completing ad-hoc administrative activities including processing documents and applications.
• Utilising multiple digital data storage systems to locate, provide and update customer information and records.

• Available to commence work on 2nd of May 2025.
• Ability to work across a rotating roster between the hours of 7am-7pm, Monday-Friday.
• Minimum 6 months experience working in a contact centre environment.
• Experience working within the Government sector is desirable.
• Strong written and verbal communication skills.
• Ability to work across several systems simultaneously.
• Strong customer service skills and excellent attention to detail.