Debt Collection | Expressions of Interest

New year, new you? If you are a skilled Collector or Client Service Professional & considering a new role moving into 2020 – apply now!

As we move into a new decade, SB Recruitment are looking to support customer-focused and skilled negotiators secure their next opportunity within the Collections and Hardship sector.

If you are keen to be part of a collaborative company culture with realistic and achievable career opportunities – we want to hear from you!

Opportunities available with dynamic organizations across the Sydney market on a full-time, permanent basis!

The Benefits:

  • Realistic work/life balance
  • Competitive salary packaging with generous company perks
  • Manage your own time effectively
  • Exceptional training & development opportunities
  • Supportive & approachable management

The Job:

Reporting through to the Collections Team Leader, you will be responsible for the following duties:

  • Provide outstanding service to all clients with an above and beyond mentality
  • Collection of overdue consumer and commercial accounts
  • Negotiating and monitoring payment plans
  • Assessing applications for Hardship from both SME and consumer account holders
  • Working closely with clients and financial counselors to provide the best solution for the individual situation
  • Negotiating discount settlements
  • Work to KPI’s and targets
  • Liaising with various internal departments to resolve customer queries


To be successful in these roles, you must have experience in the following areas:

  • Ideally you will have 12 months experience in collecting outstanding consumer or commercial debt
  • Candidates who possess experience within a high-volume customer service, call centre environment also encouraged to apply
  • Ability to build rapport with ease
  • Strong written and verbal communication skills
  • Experienced and comfortable working to company KPI’s and targets
  • A passion for providing exceptional customer service

How to apply

Progress your career in a reputable and stable organization now! Work for a company where training and development are a part of every day life.  To apply send your application through to or call the team on 02 9002 5000 for a confidential chat about the role.

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